Dropping-off and collecting your child

Please let us know in advance if you intend to arrive at a time other than that which was agreed. If you arrive unexpectedly early, we may not be ready to care for your child. Often we have children to take to school and may not be able to wait for you if you are late.

Please let us know if you wish to change your contracted hours.

We will only release children from our care to adults who have permission to collect them. We will, therefore, require a list of people authorised to collect. It would be helpful if a description or photograph was included for our files or, if possible, an introduction made prior to collection.

In the event of an emergency, we operate a password system, whereby someone who is unauthorised, but who is able to give the password, can be sent to collect your child. Additionally, a vehicle registration number may be specified. Please discuss how you would like to operate this system.

It is important that you arrive to collect your child at the contracted time. We realise that delays are occasionally unavoidable. If you think you may be delayed, please contact us and let us know when you expect to arrive. We can usually accommodate the additional care; however, if this is not possible, we will contact other authorised persons from the list and arrange for them to collect your child. We will reassure your child that you are on the way and, if necessary, organise additional activities, and a meal. There may be an additional charge for this (see contract).

If we have not heard from you and you are very late, we will attempt to make contact with you. If this fails, we will try the emergency numbers you have provided. If we are unable to make contact with anyone, we will inform Social Services, and follow their advice.

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