Complaints Procedure

We trust you are happy with the service we provide, but appreciate there may be occasions when you feel we are not offering you or your child the service you require. We hope you will feel able to discuss any concerns or issues you may have with us directly. If you feel unable to talk to us or that, after discussion, the matter remains unresolved then you can talk in confidence to:

The Professional Association for Childcare & Early Years on 0208 464 6164, or

The Early Years Childminding Team on 0208 464 9037.

It is a requirement by Ofsted that all complaints are logged along with the outcome and any action taken. These records must be made available to an Ofsted Childcare Inspector if required.

If you wish to make a formal complaint then you can contact the Ofsted Complaints & Investigation Unit on 0845 640 40 40.

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